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4871 Palm Coast Pkwy NW Suite 3
Palm Coast, FL

Phone: 386-246-3131
FAX: 386-246-3162

2020-logo-325-2.png

4871 Palm Coast Pkwy NW Suite 3 Palm Coast, FL

Phone: 386-246-3131
FAX: 386-246-3162

Customer Service

service

I just did some work on some rental properties and my home, and I hired a few contractors to do the work.

I’ve experienced horrendous customer service. What do you consider good customer service? In our business customer service is what we have to sell! Usually, we’re not the buyer or the seller. When we work with buyers and sellers it’s our service that is the product. It’s always been my mantra, and I’m sure that you have heard this “Under promise and Overdeliver”! Don’t make promises that you can’t keep. Don’t take the job if you can’t do the job. Keep the customer in the loop. Keep appointments, don’t wait for the customer to call you to find where you are. If you can’t make an appointment call to arrange a different time. I am a firm believer in a written marketing plan. Schedule everything that you are to do and meet those deadlines. Keep the customer informed. Remember, time is money; yours and the customers! Have empathy with what the customer is going through. I’ve seen too much selfishness in all aspects of life lately. It’s not always about you! Start thinking about the customer and how everything you do has an effect on them.

You have a responsibility to do the best that you can without regard for yourself once you committed to something. Take commitment seriously. The more you start thinking of your customer, the more customers you’ll have!

I’m sure hat you can think of many other ways to provide good customer service. Time precludes me from mentioning all, so write your suggestions in the comments.

If you would like more information, contact me. I’m Ric Giumenta. You can have a good day or a bad day. It’s your choice.

Make good choices.

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24 May 2021
Ric's Blog
I just did some work on some rental properties and my home, and I hired a few contractors to do the work. I’ve experienced horrendous customer service. What do you consider good customer service? In our business customer service is what we have to se...
17 May 2021
Ric's Blog
Ok, stop me if you’ve heard this one... A day before closing, a man and a woman go into a bar to conduct a walk through. The man says to the women, “Where are the washer and the dryer?” The woman says “I don’t know, they must have gotten clean away!”...
11 May 2021
Ric's Blog
In my classes I teach that as soon as we get our license, we are operating as Sole Proprietors with our Independent Contractors contract under our Broker. Many have realized that this might not be the best entity to work under. Many sales associates ...
03 May 2021
Ric's Blog
How important is getting a listing at the right price, the right terms, and the right time for marketing? Well, it’s very important, in fact, it’s a critical mix necessary to have a listing sell. Do we want to get listings or do we want to get listin...
26 April 2021
Ric's Blog
Communication is a critical skill necessary for sales associates in order to succeed. We can’t listen to respond; we must listen to understand. The elements of a good communicator include, empathy, patience, flexibility, and reward. Empathy is unders...

Giumenta School of Real Estate

4871 Palm Coast Pkwy NW # 2

Palm Coast, FL 32137

 

Phone: 386-246-3131

FAX: 386-246-3162

Giumenta School of Real Estate

4871 Palm Coast Pkwy NW # 2

Palm Coast, FL 32137

 

Phone: 386-246-3131

FAX: 386-246-3162

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